Building Agentic Organizations

The Self-Learning Organization.

How to build an organization whose systems fit themselves to its people and keep learning: its knowledge, its agents, its websites, and its dashboards. Taught through how we are building the Global Student Startup Foundation. By Mike Lee.

A working draft. Chapters appear here as they are written; the pilot is Fall 2027. The book follows Building AI Agents, which teaches the foundations.

Book cover: Building Agentic Organizations by Mike Lee, with three connected AI Teams and the words Sense, Know, Act, Show, Learn.

Sense. Know. Act. Show. Learn.

A self-learning organization runs one cycle, carried by four systems: knowledge, agents, websites, and dashboards. Every part of the book builds one step, and every exercise builds it for your own organization.

The cycle of a self-learning organizationYour organization at the center, connected to five steps in a loop: sense, know, act, show, and learn.Your organizationSenseeverything comes inKnowknowledge kept coherentActan agent for each personShowwebsites, dashboardsLearnchange work and rules

A real organization

Taught through how we are building GSSF, including what went wrong and what we changed.

Build or lead

Every chapter has two tracks: set it up yourself, or design and decide what to build.

A living book

The book is itself a self-learning organization: it changes as we, and our readers, learn.

Rigid systems. Living organizations.

Traditional systems make the organization fit the system. An agentic organization fits itself to the organization, and to each person in it, and keeps learning.

Traditional systemsAn agentic organization
ChangeA project: planning, migration, trainingContinuous: the system reorganizes itself, and people approve
FitThe organization adapts to the systemThe system adapts to the organization
PeopleEveryone gets the same screens and trainingEach person's agent guides them individually
KnowledgeGoes stale unless someone maintains itRationalized with every addition

Twenty chapters. Six parts.

From what makes an organization self-learning to the workforce it creates.

Part I

The Living Organization

  1. 1The Self-Learning Organization
  2. 2Designing the Organization

Part II

It Senses and Knows

  1. 3Every Channel, One Organization
  2. 4Living Knowledge
  3. 5Knowledge Domains and Standard Assets
  4. 6Rationalizing Knowledge
  5. 7Frozen Records and Institutional Memory
  6. 8From Strategy to Execution

Part III

It Acts

  1. 9An Agent for Every Person
  2. 10Agents Working Together
  3. 11Policy, Trust, and Security

Part IV

It Shows

  1. 12Websites
  2. 13The Organization Dashboard
  3. 14Personal Dashboards and Self-Service

Part V

It Learns

  1. 15Audit and the Three Lines
  2. 16Observability, Privacy, and Cost
  3. 17How the Organization Improves Itself
  4. 18Operating Through Failure

Part VI

Beyond One Organization

  1. 19Agents Across Organizations
  2. 20The Workforce of the Future

Written for builders and leaders.

No programming background is assumed. Your agent does the technical work; you decide and approve.

Students

Who have finished Building AI Agents, in any major, building for a real organization.

MBA students

Who will lead organizations, with a track for designing, deciding, and making the case.

Leaders

Founders and nonprofit and program leaders with a strategy and too few people.

Instructors

Looking for a text where students build and run something real.

Designed to be taught.

Each student or team builds for a real organization: a club, a startup, a partner nonprofit, or a GSSF chapter. Every chapter follows one rhythm.

  1. What we needed at GSSF
  2. The model, named, with its framework
  3. How we automated it
  4. What went wrong, and what we changed
  5. Build: set it up for your organization
  6. Lead: design and decide for your organization
  7. Field Notes: what we have learned since

What students build with

The tools a real organization runs on: an AI agent for every person (Claude Code), knowledge in Git with access levels behind one gatekeeper, GitHub, websites and sign-in lists on Cloudflare, and Slack, email, and Google Workspace as channels.

Students teach the book too

At the end of a course, each team writes a short pattern report. We test the best ideas at GSSF or in another organization, and what works enters the book with credit to the students who found it.

A book that learns.

The online edition changes whenever we learn something. Each January edition is frozen, so courses can cite it. Every model in the book says how far it has been tested.

Running · in use, with resultsEarly · in use, too new to judgePlanned · designed, not yet running

The AI Workforce of the Future series.

Four books from GSSF Press, a program of the Global Student Startup Foundation: the foundations of AI, building your own AI Team, building whole organizations of AI agents and people, and building AI startups.

Cover of AI Fundamentals

AI Fundamentals

A first course in artificial intelligence, by Nitin Kalé.

January 2027
Cover of Building AI Agents

Building AI Agents

Building your own AI Team: AI co-workers who work for you, safely. By Mike Lee.

Visit the book →
The foundations
Cover of Building Agentic Organizations

Building Agentic Organizations

The self-learning organization: knowledge, agents, websites, and dashboards that fit themselves to their people and keep learning. By Mike Lee.

Visit the book →
This book · Pilot, Fall 2027
Cover of Building AI Startups

Building AI Startups

A startup bootcamp: from idea to validation, pitch, and launch. By Bob Upham.

Forthcoming

GSSF Press. We make AI education accessible to undergraduate students regardless of financial ability or location, so every student can build with AI.

About the author.

Mike Lee teaches students how to build artificial intelligence solutions. He brings to that work more than thirty years at the intersection of business and technology, beginning at Netscape, whose browser brought the Internet to the public.

He is a Senior Lecturer in Technology and Applied Computing at the USC Mark and Mary Stevens School of Computing and Artificial Intelligence, part of the Viterbi School of Engineering, where he has taught since 2014. He created the AI Workforce of the Future curriculum, which teaches students in every major to build AI agents, automation, and AI workflows. His courses in digital entrepreneurship and applied technology are taken by students who are not engineers. He received the USC Marshall Golden Apple Award, a teaching award voted on by students at USC’s business school.

Before teaching, he held technology leadership roles in Internet software and digital media. As a technology evangelist at Netscape, he helped enterprises and global systems integrators adopt Internet architecture. He went on to direct enterprise application architecture at Warner Bros. and to serve as Vice President of Technology Architecture and Planning at Fox, where he led technology strategy for company-wide and News Corp global initiatives. He was CTO of several venture-backed startups, responsible for product, engineering, and business development, and CTO of USC Annenberg’s Media Impact Project.

He is the Co-Founder and Chairman of the Global Student Startup Foundation, a nonprofit that runs entrepreneurship programs for undergraduates worldwide, including the Global Student Startup Competition in Seoul. He serves on the Board of Councilors of the Amy King Dundon-Berchtold University Club of USC, where he chairs the Faculty and Staff Awards Committee. He previously served as Secretary General of the USC Academic Senate and was elected to the board of the SAP University Alliance North America Academic Community.

He lives in Los Angeles.